Refund and Returns Policy
Effective Date: 14 September 2026
CANDLON APPARELS OPC PRIVATE LIMITED aims to provide a satisfactory shopping experience through quality men's apparel and reliable customer service. This Refund and Returns Policy explains the conditions and process for returning eligible products, requesting exchanges, and receiving refunds.
1. Return Eligibility
Customers may request a return or exchange for eligible products within the return period displayed on the product page or communicated by the Company. The product must generally be unused, unworn, unwashed, and in its original condition, with all tags, packaging, and accessories intact.
The product must be accompanied by valid proof of purchase, such as an order number or invoice.
2. Non-Returnable Products
For hygiene and safety reasons, innerwear may be non-returnable or non-exchangeable, except where required by applicable law or where the product is defective, damaged, or incorrectly supplied. Certain promotional, clearance, or customized products may also be excluded from returns as stated on the product page.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact customer support as soon as possible after delivery. Share your order details and clear photographs or videos of the product and packaging where requested. The Company will review the concern and provide an appropriate resolution in accordance with applicable law.
4. Exchange Policy
Eligible apparel may be exchanged for a different size or eligible product, subject to stock availability and the applicable exchange conditions. Customers should ensure that the returned product meets the required condition before requesting an exchange.
5. Return Process
To request a return or exchange:
- Contact customer support using the details provided below.
- Share your order number, product details, and reason for the request.
- Follow the instructions provided by our support team.
- Keep the product securely packed with its original tags and packaging.
- Make the product available for inspection or collection, if required.
The Company may inspect returned products before approving a return, exchange, or refund.
6. Refunds
Approved refunds will be processed to the original payment method or through another lawful method communicated by the Company. The refund amount and processing time depend on the approved resolution, applicable deductions, and payment service provider timelines.
Where a return is due to a confirmed Company error or defective product, applicable refund and return shipping arrangements will be handled in accordance with the law and the Company’s approved resolution.
7. Return Shipping Charges
Return shipping charges, if any, will depend on the reason for the return and the applicable product policy. Customers will be informed of any applicable charges before proceeding with a return, wherever required.
8. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order. Cancellation may not be possible once an order has been dispatched or delivered. Eligible cancellations will be processed according to the applicable order and refund conditions.
9. Contact Us
For return, exchange, or refund assistance, please contact:
CANDLON APPARELS OPC PRIVATE LIMITED
Office Address: Plot no 11 & 14, Pragathi Nagar, Hyderabad, Medchal, Malkajgiri, Telangana 500090
Phone: +91 9515393281
Email: candlonapparelopc@gmail.com
WhatsApp: +91 9652453345
Important: The actual return window, eligibility conditions, and refund timelines should be confirmed and updated according to the store's operational policy before publishing.